This kind of stuff is why we love our employees. (It also makes us blush.)
From our client in Creede, Colorado:
I have returned to Tulsa and have had some time to gather my thoughts concerning my Timberbuilt experience after the build phase of my project.
My conclusion is, It has been great! I am very pleased and excited with the final product. I hope that you will pass this along, both up and down to all that have contributed to the project.
Samantha from the beginning has been very helpful. Sam was welcoming and encouraging from my first contact. She was able to recognize my ideas were very similar to a plan Timberbuilt already had in its collection. This saved much effort in developing a plan and helped develop the scope of the project. All contact with Sam was pleasant and effective.
Adam Scott allowed me to make adjustments to the plan Timberbuilt had in place. Adam kept me comfortable with any alterations I had in mind. He was very generous with his ideas. At all times I felt he understood what I was trying to achieve and worked to obtain those goals. I was particularly impressed in that all his answers, ideas, and suggestions were presented with a reason or a purpose behind them. Adam was able to make me comfortable that I was not asking for unreasonable or inappropriate changes. By the point I was dealing with Adam, I was comfortable in trusting the judgement and experience of my contacts at Timberbuilt.
Adam Lincoln made the process come together. Again and especially at that point, I was able to accept and depend on your experience and expertise in putting this project together. Your suggestions and ideas were very helpful. I do appreciate that it seemed that everything suggested to me was presented with sound reasoning and experience as a basis. At this point I was confident Timberbuilt understood what I was trying to achieve and valued your input. Adam made me feel that all my concerns and questions were not unreasonable or trivial. He addressed each, understanding that they were important to me even if they were inconsequential to the overall scheme of the project. I am particularly impressed and pleased all was done within the timeframe and schedule I was hoping for. Thanks for making that happen.
Dan and the crew were indeed amazing. Being on a crew such as yours, with the travel and places they go to, would seem to be a dream job for someone like me. However, there is no way I could keep up with them. Their work ethic and approach was impressive. One of the biggest things I noticed and one you do not see often was their attitude. There was no complaining (this fork lift is a piece of junk, why are we doing this this way?, the shop doesn’t know what they are doing) only a positive, can do, attitude. This really impressed me! Any difficulties were dealt with quickly and efficiently. So much so that I probably did not know when they came up. I appreciated that the guys did not seem to mind that I watched them so intently. It was fascinating for me to watch and I enjoyed it immensely. The crew worked so well together that at times it almost seemed no one person was in charge. Everyone seemed to know what needed to be done and stepped in and took care of whatever task was called for. I know Dan was leading though by the way the next step was always ready to go. Their attention to detail and the process was complete. Dan even came back after they were done and checked again that all was correct. Their skill and craftsmanship was apparent throughout. Dan and Tyler put in extra effort that I really appreciated. I hope all of them enjoyed seeing my little area of Colorado.
I really never interacted with the shop crew but admire their skill in working with the timbers. I was definitely impressed with how the timbers and posts fit together and the skill involved in obtaining that fit. The joinery and execution of the connections is aesthetically very pleasing. Again, the experience Timberbuilt has is showcased with the size, style, and interaction of the timbers. I thank Sally for the effort in staining the timbers and letting me see samples and keeping me informed with how it was proceeding.
The overall culture of Timberbuilt the company is very enjoyable to work with. My experience is that the culture of a company comes from the top down. Though I did not deal with George directly, it is apparent he has fostered an attitude that it will be a smooth and satisfying experience. From beginning to end I have felt that every effort was being made to keep me comfortable with my decision to work with Timberbuilt. I realize my project may not have been a big one for Timberbuilt but I felt I was dealt with on a very professional and personal service level that is often hard to come by. Thank you.
The pressure is on me now. I will be challenged to complete the project at the same level that Timberbuilt has established. I am looking forward to it.
I would welcome the opportunity to provide an account of my experience with Timberbuilt to any potential clients that might be interested. Feel free to have anyone contact me.
Again, thanks for the attention, service, and final product that you have provided.
Sincerely,
Sam and Dot
MAY 24, 2018
Our team is back from our project outside of Creede, Colorado. This house is air-sealed and insulated to perform under Colorado’s adverse weather systems and will be a fixture in the landscape for generations.
Our client gave us an outstanding canvas to work with.
Views like these remind us of our eco-conscious roots and of why we got into energy efficient building in the first place. Our guys took full advantage and spent an afternoon at Great Sand Dunes National Park and Preserve.
Our client is hands-on and hard at work. We can’t wait to circle back and check out the progress when we return to Colorado in June for a project in Pagosa Springs.
MAY 16, 2017
Our field team hit the ground running in Creede, Colorado and have so far exceeded our (very high) expectations.
Winter in Buffalo has a tendency to really bum people out — it’s cold, snow-packed, and lasts a thousand years. Our guys have been home for a good stretch, suffering through the last of the gray weather days so this dose of Rocky Mountain sunshine may be just what the doctor ordered. We don’t want to jinx them but at this point THEY ARE CRUISING.
This home is based on our Thayer Barn model, which you can check out in our catalog. More updates to come…
APRIL 15, 2017
Our shop framers work on connecting timbers for our upcoming project in Colorado. After they chisel all the joinery — mostly standard mortise and tenon — they’ll test fit each piece so the installation goes smoothly once we reach the job site.
Some of these same craftsmen will be on site, assembling the timber frame. Having men there with knowledge of the entire operation — from cutting joinery to assembling timbers and SIPs — is invaluable to our process.
SEPTEMBER 8, 2017
We just completed our budget set of drawings for an upcoming project in Creede, Colorado. We get pretty excited around here at the prospect of building in places like Creede. Timber frames are a great fit for mountain environments and our designers love to try to encorporate elements of the landscape into the build. Our field guys are already lining up and jockeying for position over who gets to go.
Our budget set of drawings is designed to help our client get a sense of overall cost. We keep the drawings brief (and affordable) so we can make changes based on pricing feedback from local trades. The drawings include dimensions to help a local contractor give our client a general estimate on the foundation and finishing which isn’t part of Timberbuilt’s job. Then we can work with the client to tweak the design accordingly. At this stage budget is king.
